Stakeholders’ satisfaction and service quality are one of the basic opportunities which help to improve business, profit, and performance of the organization, and especially save the loyalty of its stakeholders, by designing and providing a unique and distinctive value that focuses on the customer and fulfills his current and future needs and expectations
We at SARI consulting offers clients with Services Quality & Surveys Studies services encompassing:
Services Quality Assessment & Measuring (SERVQUAL/ e-SERVQUAL)
Service Center Assessment (Star Rating)
Services Policies & Procedures Manual
Current & Future Customers Needs & Expectations Analysis
Customer Journey / Experience Design
Innovative Pre-emption Services pre-emption
Stakeholders Identification & Mapping
Complaints & Suggestion System
Stakeholders Management System
Governance of government services provision
Customer Relationship Management (CRM) System
Mystery Shopping
Surveys Studies & Research
- Stakeholders Satisfaction Surveys (Employees / Customers/ Partners/ Suppliers/ Community)
- Happiness Survey