Services Quality & Surveys Studies Services

Investment technology, financial, return on investment - ROI concepts. Growth arrow, profit on progress in business performance with business graphs and charts on laptop, analysis by businesswoman.

Stakeholders’ satisfaction and service quality are one of the basic opportunities which help to improve business, profit, and performance of the organization, and especially save the loyalty of its stakeholders, by designing and providing a unique and distinctive value that focuses on the customer and fulfills his current and future needs and expectations

We at SARI consulting offers clients with Services Quality & Surveys Studies services encompassing:

Services Quality Assessment & Measuring (SERVQUAL/ e-SERVQUAL)

Service Center Assessment (Star Rating)

Services Policies & Procedures Manual

Current & Future Customers Needs & Expectations Analysis

Customer Journey / Experience Design

Innovative Pre-emption Services pre-emption

Stakeholders Identification & Mapping

Complaints & Suggestion System

Stakeholders Management System

Governance of government services provision

Customer Relationship Management (CRM) System

Mystery Shopping

Surveys Studies & Research

  • Stakeholders Satisfaction Surveys (Employees / Customers/ Partners/ Suppliers/ Community)
  • Happiness Survey

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