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Services Quality & Surveys Studies

Stakeholders’ satisfaction and service quality are one of the basic opportunities which help to improve business, profit, and performance of the organization, and especially save the loyalty of its stakeholders, by designing and providing a unique and distinctive value that focuses on the customer and fulfills his current and future needs and expectations.

We at SARI consulting offers clients with Services Quality & Surveys Studies Services encompass:

Customer Journey / Experience Design

Service Center Assessment (Star Rating)

Services Policies & Procedures Manual

Stakeholders Identification & Mapping

Current & Future Customer’s Needs & Expectations Analysis

Complaints &
Suggestion System

Innovative Pre-emptio
Services

Management Stakeholders Methodology

Services Quality Assessment

Mystery Shopping

Surveys Studies & Research

✔   Stakeholders Satisfaction Surveys
(Employees / Customers/ Partners/ Suppliers/ Community)

✔   Happiness Survey

✔   Services/ e-Services Qualit
Measuring (SERVQUAL/ e-SERVQUAL)

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